Terms & Conditions

Last updated: 27 August 2026

These Terms & Conditions ("Terms") govern access to and use of the CarvFlow website, online store, customer account, software plugins, subscription plans, licence keys, marketplace connectors, updates, downloads, support and related services (collectively, the "Services").

By placing an order, starting a free trial, activating a licence, downloading CarvFlow software or otherwise using the Services, you agree to these Terms. If you purchase on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

1. CarvFlow and the Services

CarvFlow develops and supplies software for eCommerce, including WordPress and WooCommerce plugins, marketplace connectors, subscription licences and related technical services.

CarvFlow is a commercial brand and does not have separate legal personality from the individual entrepreneur identified above.

CarvFlow is independent from third-party marketplaces, platforms and service providers unless expressly stated otherwise. References to WordPress, WooCommerce, Mirakl, Worten, Stripe, ifthenpay, Google, Meta or other third-party products do not imply ownership or control of those services by CarvFlow.

2. Customers, territories and eligibility

CarvFlow sells to both business customers and consumers and may accept orders worldwide, subject to legal, tax, payment-provider, marketplace and technical restrictions that may apply to a particular country or transaction.

You must have legal capacity to enter into the contract. If you purchase on behalf of a business, you represent that the information supplied for that business is accurate and that you are authorised to make the purchase.

3. Accounts

A customer account is required for licensed products. Your account is used to manage orders, subscriptions, licence information and authorised downloads.

You are responsible for maintaining the confidentiality of your account credentials and licence keys and for notifying CarvFlow promptly if you suspect unauthorised access or compromise.

4. Product characteristics and technical requirements

The features, supported marketplaces, billing period, activation allowance, included modules and other characteristics of each product are those displayed on the relevant product or pricing page at the time of purchase.

CarvFlow software may require supported versions of WordPress, WooCommerce, PHP, a compatible hosting environment, valid third-party marketplace credentials and an active account with the relevant external service. You are responsible for maintaining a compatible environment and for complying with the rules of any marketplace or service you connect to CarvFlow.

5. Orders and electronic contracting

Before submitting an order, you have the opportunity to review and correct the information entered at checkout. The order is submitted electronically and may create a recurring subscription where the selected product is sold on a subscription basis.

Order, subscription and licence information is stored electronically and is normally available through your CarvFlow account. Contract confirmations and other legally relevant information may also be sent by email so that they can be retained.

6. Prices, VAT and taxes

Prices are displayed in the currency indicated on the website. VAT or other taxes are calculated and applied according to the information available at checkout and the tax rules applicable to the transaction.

You are responsible for supplying accurate billing information, including any business name, billing address and VAT or tax identification number used for invoicing.

7. Payment methods

Available payment methods may include payment cards and wallet methods processed through Stripe and payment methods provided by ifthenpay, including Multibanco and MB WAY, as well as other methods that may be enabled from time to time.

Payment-method availability may depend on country, currency, subscription type and provider support. CarvFlow does not store full payment-card numbers or card security codes.

8. Subscriptions

CarvFlow products may be sold as monthly, annual or other recurring subscriptions. The price, billing period and renewal conditions are displayed before checkout.

8.1 Automatic renewals

Where the selected payment method supports recurring payments, the subscription may renew automatically at the end of each billing period unless it has been cancelled before the next renewal becomes due.

8.2 Manual renewals

Where the payment method does not support automatic recurring charges, WooCommerce may create a renewal order requiring manual payment. The licence is renewed only after the corresponding payment is confirmed.

A temporary on-hold or pending cancellation subscription status does not by itself mean that a valid, already-paid licence is immediately revoked.

9. Free trial

Where a product page expressly offers a free trial, the standard CarvFlow trial period is currently 7 days, unless a different period is clearly stated for that product.

During the trial, the customer may receive the software download and licence key immediately and may activate the licence after installing the plugin. No separate "trial licence" is required: the same licence may continue after the first successful payment, with its validity extended according to the paid subscription.

If the customer cancels during the free trial, no first renewal payment is taken and access may remain available until the scheduled end of the trial.

10. Licence delivery and activation

After a qualifying purchase or trial begins, the licence key and authorised software download may be made available immediately through the order, account area or other CarvFlow interface.

Activation is performed by the customer by installing the CarvFlow plugin and entering the licence key. The licence may be bound to technical information identifying the authorised website or installation.

11. Activation limits and licence transfers

The number of simultaneous activations depends on the purchased plan. Many CarvFlow plans currently permit one active installation, but another limit may be stated on the relevant product page.

A licence may be transferred to another website where the product and plan allow it. A legitimate transfer may require deactivation of the previous installation before activation on the new website and remains subject to the purchased activation limit and CarvFlow's anti-abuse controls.

12. Cancellation of a subscription

A customer may cancel future renewal through the account area where WooCommerce Subscriptions provides that option, or by contacting CarvFlow.

Cancellation stops future renewals; it does not normally erase a period that has already been paid for. Where a prepaid subscription term remains, the subscription may enter a pending-cancellation state and the licence may continue until the end of that paid-through period. Once the subscription reaches its final cancelled status, the linked licence may be revoked and protected functionality may stop.

During a free trial, cancellation may leave the licence active until the scheduled end of the trial, after which it expires or is revoked if no paid subscription begins.

CarvFlow may terminate access immediately in cases of fraud, unlawful use, serious security abuse, deliberate licence circumvention or another serious breach that legally justifies immediate termination.

13. Expiry and non-payment

If a subscription reaches its end without a successful renewal payment, the associated licence may expire. CarvFlow may send reminder or expiry emails, but failure to receive an email does not extend the subscription or create an entitlement beyond the applicable paid-through or trial date.

After expiry or final revocation, the plugin and/or licence-protected functions, including marketplace synchronisation, may stop working in whole or in part. A new subscription or successful renewal may be required to restore access.

14. Statutory withdrawal and refunds

14.1 Consumers

If you qualify as a consumer, the statutory right of withdrawal may apply to a distance contract for 14 calendar days from the date the contract is concluded. A free-trial period forms part of that same timeline; the statutory withdrawal period does not restart when the first paid renewal is charged.

CarvFlow supplies digital content and digital services immediately when requested: the customer can receive the plugin download, licence key and access to the licensed service during the withdrawal period.

For digital content supplied without a tangible medium, the statutory right of withdrawal may cease once supply begins where all legal conditions are satisfied, including the consumer's prior express consent to immediate supply, express acknowledgement of the resulting loss of the withdrawal right and the legally required confirmation.

For a service that begins during the withdrawal period at the consumer's express request, a consumer who validly withdraws may, where the law so provides, be required to pay an amount proportionate to the service actually supplied up to the time of withdrawal.

To exercise a statutory withdrawal right that remains available, send an unequivocal statement to info@carvflow.com before the applicable deadline. Where a refund is legally due, it will be processed in accordance with applicable law, normally using the original payment method unless another method is expressly agreed.

14.2 No additional commercial refund guarantee

CarvFlow does not offer an additional general "money-back" guarantee beyond mandatory statutory rights unless a specific product page expressly states otherwise. After the applicable statutory withdrawal period or valid loss of that right, subscription and renewal payments are generally non-refundable.

This rule does not limit rights relating to non-supply, lack of conformity, defective digital content or services, duplicate charges, incorrect billing or any other remedy that cannot lawfully be excluded.

14.3 Business customers

Business customers do not benefit from consumer withdrawal rights merely because the contract was concluded online. Unless mandatory law or a specific written agreement provides otherwise, payments made by business customers are non-refundable after the relevant service or subscription has begun, without prejudice to contractual remedies for non-performance.

14.4 Model withdrawal notice

15. Digital-content and digital-service conformity

Where mandatory consumer law applies, CarvFlow supplies digital content and services in conformity with the contract and with applicable legal requirements. Where required, this includes updates, including security updates, necessary to keep the product or service in conformity during the relevant period.

If digital content or a digital service is not supplied or is not in conformity, consumers may have statutory remedies including restoration of conformity, a proportionate price reduction or termination of the contract, subject to the conditions provided by applicable law.

16. Software licence

Subject to payment, an active trial or subscription and these Terms, CarvFlow grants you a limited, non-exclusive, non-sublicensable and non-transferable right to install and use the licensed software for your own personal or business purposes within the activation limits of the purchased plan.

You may not, except to the extent expressly permitted by mandatory law:

• share, sell, rent, sublicense or publicly disclose a licence key;
• circumvent activation, entitlement, usage, security or licence controls;
• use a licence on more simultaneous installations than the plan permits;
• redistribute CarvFlow software except where CarvFlow expressly authorises it;
• reverse engineer or modify the software for the purpose of bypassing licence restrictions or creating a competing product;
• use the Services for unlawful, fraudulent or abusive purposes.

17. Updates

Software updates are included while the relevant subscription is active, subject to the scope of the purchased product and plan. CarvFlow may release security, maintenance, compatibility and feature updates as reasonably necessary.

You are responsible for applying updates within a reasonable time. Problems caused solely by running an unsupported or materially outdated version may fall outside normal support.

18. Support

Reasonable technical support is included while the relevant subscription is active, subject to the scope and limitations of the purchased product or plan.

Unless a specific plan expressly states otherwise, support does not include custom development, administration of the customer's hosting or marketplace account, correction of unrelated third-party plugins/themes, data-entry work or guaranteed response times. No service-level agreement (SLA) is promised unless expressly agreed in writing.

19. Marketplace and third-party integrations

Marketplace connectors automate or assist data exchange between systems such as WooCommerce and supported marketplace platforms. You remain responsible for your marketplace account, credentials, catalogue data, prices, stock, taxes, orders, shipping settings, customer communications and compliance with marketplace rules.

Third-party APIs, marketplaces, hosting providers, payment services and eCommerce platforms may change, restrict or discontinue functionality outside CarvFlow's control. CarvFlow will use reasonable efforts to maintain compatibility but cannot guarantee the permanent availability or behaviour of a third-party service.

20. Merchant and end-customer data

CarvFlow connectors may process data supplied by a merchant's WooCommerce store or marketplace account, including customer and order information required to perform synchronisation. The merchant is responsible for having an appropriate lawful basis and privacy notice for that processing.

Where CarvFlow processes personal data on behalf of a merchant as a processor, the parties must comply with the applicable data-protection obligations, including the use of appropriate processor terms or a Data Processing Agreement where required.

21. Acceptable use and security

You must not attempt to gain unauthorised access to CarvFlow systems, probe or bypass security controls, introduce malicious code, abuse APIs, interfere with service operation, scrape protected areas or use the Services in a way that could harm CarvFlow, third parties or other users.

CarvFlow may take proportionate technical or contractual measures where necessary to respond to fraud, credential compromise, abuse, security incidents or material breaches.

22. Intellectual property

CarvFlow software, source code, design, documentation, branding, website content and related intellectual property remain the property of the legal operator of CarvFlow or the relevant licensors. Purchasing a subscription grants usage rights only and does not transfer ownership.

23. Availability and maintenance

CarvFlow aims to provide reliable Services, but no online service can be guaranteed to operate without interruption. Planned or emergency maintenance, hosting incidents, internet failures, marketplace outages, API restrictions and other third-party failures may temporarily affect availability.

Nothing in this section removes mandatory rights relating to non-supply or lack of conformity.

24. Limitation of liability

Nothing in these Terms limits liability where limitation is prohibited by law, including liability for fraud, wilful misconduct or other liability that cannot lawfully be excluded, and nothing limits mandatory consumer rights.

For business customers only, and to the maximum extent permitted by law, CarvFlow is not liable for indirect or consequential loss, loss of profit, anticipated savings, business opportunity or losses caused solely by third-party marketplaces, hosting providers or external services. CarvFlow's aggregate contractual liability to a business customer arising from the affected Service will not exceed the fees paid by that customer for the affected subscription during the 12 months preceding the event giving rise to the claim.

25. Price and service changes

CarvFlow may change prices for future purchases and future renewal periods. Existing paid periods are not repriced retroactively. Where applicable law or the subscription arrangement requires advance notice of a renewal-price change, CarvFlow will provide that notice before the new price takes effect.

CarvFlow may modify ongoing digital services for valid technical, security, compatibility or functional reasons. Where consumer law requires notice or a right to terminate because a change negatively affects access or use, those rights will be respected.

26. Privacy and cookies

Personal data is processed in accordance with the Privacy Policy. Information about cookies and similar technologies is available in the Cookie Policy.

27. Complaints and consumer dispute resolution

Customers are encouraged to contact CarvFlow first at info@carvflow.com so that any problem can be investigated directly.

For consumer disputes within its geographic and material competence, the relevant Portuguese consumer ADR entity is:

Consumers may also consult the list of recognised Portuguese consumer ADR entities published by the Direção-Geral do Consumidor.

CarvFlow provides access to the Portuguese Electronic Complaints Book at www.livroreclamacoes.pt.

28. Governing law and jurisdiction

These Terms are governed by Portuguese law.

If you are a consumer resident in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable conflict-of-law rules. Mandatory consumer rules on jurisdiction remain unaffected.

For business customers, unless mandatory law provides otherwise, disputes are subject to the competent Portuguese courts.

29. Changes to these Terms

CarvFlow may update these Terms when reasonably necessary to reflect legal, technical, security or commercial changes. The current version and its last-updated date will be published on this page. Where required, material changes affecting an ongoing subscription will be communicated in advance.

30. Contact

For contractual, billing, cancellation, withdrawal or support questions, contact info@carvflow.com.